Spectrum Medical Care Center - Phoenix, Arizona

Matthew Deise

Providers are rude and lacking in both empathy and listening skills. If you're looking for a provider that listens and includes the patient in treatment planning, I would recommend going to RSG for primary care services. I had a truly wonderful experience there that was in total contrast to the horrible one I had at Spectrum. Only go there if you want mediocre care from PA's with God complexes.

Andrew Contreras

I don't take pleasure in leaving a bad review however I've had 2 bad experiences here. The first one was in 2021, I had just got out of ICU in September and I had a medical concern that I wanted to be seen for. I was scheduled weeks out but I needed to follow-up with my PCP sooner per the ICU and hospital providers. My concern was escalated to the office manager and she wouldn't even relay my message to my PCP to get feedback if they could see me sooner or if it was ok to wait. The office manager made the decision to not allow me to be in communication with my provider and would not allow me to be seen sooner. No one that is not medically trained ( office manager) can make decisions or suggestions for patients'care. So I never returned.

My recent experience today was wanting to see if things changed and try to see my old provider that I liked. When I asked to run my new insurance to make sure they're in network so I can move forward with my appointment, they could not confirm that information. They stated they don't have the software that others do to confirm that information. The best they could do is have me use the provider NPI and go on my insurance website to see if the provider is listed under my insurance. That option isn't reliable because the insurance provider list doesn't update when providers are not longer in network. Spectrum said that all they could do is move forward with my appointment and services and bill my insurance and then they will find out if I was covered by my insurance or if I will responsible for all services out of pocket. That's not a good process for clients to have to go through . Not everyone will be able to afford a bill for their visit and services out of pocket. It's 2024 Spectrum. It's time to Do Better.

Glenn Rink

I cannot say enough positive things about my experience at spectrum medical and their staff.

From the moment I walked through the door, I was greeted with kindness and professionalism.

The level of care and attention to detail provided by Kate Schaub was truly exceptional. She took the time to listen thoroughly and answer all of my questions with patience and expertise.

The office was busy, but the appointments ran on time, and every interaction I had with the staff was friendly and professional.

KW1523 WSPHX

I would just like to say regardless of the situation or any situation this place is hands down 10 plus! Everybody is always respectful kind and nice, they take their time, they answer questions and they're there to help with any and everything that you have an issue concerning! I love this place all the staff are incredibly amazing and my favorite is Devin I will never forget him for all the things, the communication that he shares and his knowledge. Frfr ?
I wouldn't have been able to make it through this process with out him! Thank you so much Devin you are the best and you will never be forgotten!

javier cruz

For people seeking medical advice stay away from this place if management is a representative of their services are you do not need this company. I came out here after hours to do work for this company who hires incompetent people to begin with whoever the head property management guy Mike is, wanted me to solve a problem so he can have someone who could not figure out in the first place take care of it. I could only imagine what the doctors do if this is the way management is here. Stay away. !!!!

Marcos Rutt (Marquee Marc)

Been 2 times now, partner has Judith save his life years ago, EVERYONE RANTS AND RAVES OVER VANIGS wonderful work for advancement in AZ hiv comm. ... and My Doc Ramirez comes with 4 other former patients recomendations, & excited to see more achievements this top center, clients and all of us ...Achieve!

Mando G

Everyone was nice so that was a positive but the front office and billing department do seem to lack knowledge of how the insurance process works. The lack of communication along with the incompetence certainly made it clear why this is a low rated clinic. I was told twice before coming in that my insurance was in network. When I received my bill it was billed as OON. Tried calling several times but I never received a call back. I do not recommend this medical office. I really do hope there is significant improvement in the future. As the population that this office serves is at a disadvantage. This is also my opinion and my experience.

Ais P

The communication has improved over this year, and they are easier to organize a schedule with. I have no idea if they fixed the issues with overcharging, but I haven't had that issue recently so it seems like they are trying to fix things. The new provider I saw this visit was nice and understanding. There are still some issues with the patient portal being confusing and difficult to use but hopefully they keep going in the direction of improvement. At least it doesn't feel like they're letting down patients who rely on them anymore. I have no idea what was going on for those few years...