Stanford Express Care Clinic - San Jose - San Jose, California

Edna G.

Great location, great staff and physicians, good late appt times which is a bonus, and enough parking spaces for patients in the garage. Strange to see a Stanford clinic under apartments. Great facility which is beneficial for the residents that live by here. When they meant express care, it was express fast appt. Got to the point since they knew my symptoms. Friendly, honest and they care. Saw Dr Thanh K for an infection. Saw him before at the Stanford Palo Alto office, too for a foot injury and he was great and thorough. I would definitely come back here to see him and the staff again.

Frank

NOT transparent with their cost at all. this experience seems to be reflected by a few others as well. i specifically asked multiple times what it would cost both over the phone and in person, they refused to give me an answer. then one month later i get a bill for $350 for a splinter removal treatment that lasted less than 20 minutes, probably more like 10 minutes. the care i received was good and professional but would not recommend for the opaque billing structure and feels more like a scam than a professional healthcare

The B.

Stanford used to be great… its gone downhill now more people have started going… I dont blame the employees for how they are i know management probably treats them like pawns. And management is probably treated the same way somewhat. Something needs to be done with the higher ups to bring stanford back to where it was before

Joyce L.

I’ve taken my mother to the clinic on Winchester 3 x this year when Dr could not see her. We love this place-medical and reception staff are great, very friendly and professional, even in grooming and speech.
They diagnosed accurately and having x-ray on-site was a plus.
They don’t take walk-ins, but we were always able to get same day appointments.

Ku K.

My brief visit was to check if I could get a flu or covid shot. I was told I need to make an appointment. How do I do that? Actually I'd need to be seen for an illness first at the express care. i.e. the person at the desk changed her story. That's not a very convenient way to get the shots. I have a PCP at Stanford Healthcare. Overall I am not impressed with Stanford Healthcare

Masha S.

Read this first and don’t go there! They will charge you $1,900 for general blood test! And will never tell you in advance about their ridiculous price from Stanford Hospital Laboratory! Go somewhere else. This place is a total rip off…

W J.

Had 3 appointments with Stanford Express Care Clinic, and it was nothing but headaches.

First, you can only make a same day appointments. Which would be fine if it doesn't matter what kind of doctor you need to see. Need something that requires a specific skill/expertise and it's the afternoon? Probably won't be an opening, so they'll tell you to call back at 7AM the next day when said doctor may or may not even be scheduled to come in... Pray your problem isn't urgent!

Next, the San Jose clinic has few doctors and you generally get punted to Los Altos. So, for my second appointment I decided to go with telemedicine since it would save me the trouble. Couldn't figure out how to join the session via their app and called trying to find out how it was supposed to work (do they call me?). After getting transferred around, they finally established that the appointment was botched and it was scheduled to be in-person. This had taken so long they informed me it was too late to cancel...

Third, I made three appointments with three different doctors because I was in severe pain and their repeated suggestions to take OTC medicine wasn't effective. After multiple visits, doing everything they recommended, basically begging for something effective, missing two weeks of work... I ended up spending a month in agony just waiting for it to go away on its own.

Finally, they supposedly "attached" a referral for external PT (Stanford PT is fully booked- again, pray you don't need that) to my records. I've been on the phone trying to get it sent to the PT clinic I arranged. So far I've been transferred 4 times and now I'm waiting for a call-back, still no referral faxed...

I would never go back.

Update 6/2023:
Came back from vacay with an ear infection and couldn’t get a same day appointment at usual clinic. Reluctantly made an appointment at Riverview Stanford Express.

Was on hold for 5-10 minutes, but making appointment was smooth otherwise. Staff were friendly and since I was a return patient checkin was almost instantaneous (had to sign agreement about new “no surprises” billing policy). Nurse/technician that took vitals was kind and personable, doctor was prompt, thorough, answered all questions, and seemed genuinely caring.

Was in and out in 15-20 minutes. Given my low expectations going in I was blown away. That definitely warrants +1 star.

Luke L.

If you need same day care, this is ideal when your doctor doesn't have same day avaliablity.

The care providers are welcoming, understanding, and really make you feel cared for.

The office does not allow someone to enter with you except in certain circumstances.

Your insurance does matter. For me, a visit here is considered the same as a visit to my primary care provider (PCP) with the same co-pay. If Stanford isn't considered in-network care for your coverage, I would consider looking elsewhere.

The 10 minute late policy is clearly communicated over the phone, email, and in the MyHealth app. They welcome you to come in 10 minutes early (the app even tells you to arrive early).

If you're an existing Stanford patient, and your PCP doesn't have same day availability or it's the weekend, I'd say you can't go wrong with express care.