Sturbridge Veterinary Hospital - Sturbridge, Massachusetts

Mitchell

We walked in to ask questions about prescription food ordering through their website and was immediately given a snotty attitude by a woman who was not there when we brought our dog in last year. Apparently she didn't like that we took our pet to the ER on a Sunday instead of waiting for them to open on Monday? Then asked why our pet hadn't been seen by them in over a year. We don't burn money at the doctor when we're eating, feeling, and acting normal, I guess she does? Then she said the RX the ER gave us wasn't a real hard copy. (it's literally what the ER said to hand to our vet, or use to order online with) After finally agreeing that it was a valid RX, she said she wouldn't let us order from their site anyway since they hadn't seen our pet in a while, and that we would have to pay for a check up first!! I said, "Chewy.com has never seen our animal" (duh), and walked out. What a dumb interaction! Plenty of vets in the area to change to, no biggie.
We ended up ordering $250 worth of food from Chewy.com They were more than happy to take our money.

Robert W.

I've been going to Sturbridge Veterinary for decades and always have a great experiences with my dogs

Constanace P.

I have used Sturbridge Veterinary Hospital for years and I have always been thrilled with the care and compassion they show us. When Dr. Mack announced his retirement I cried, but I will continue to bring all of my kids to them. Dr. Kidd is an amazing veterinarian and Dr. Johnson has always been spot on! I rescue senior dogs and its important to have trust in the entire team, know they will be there for you, and do what's best for everyone.

rick M.

The techs were polite, compassionate and professional. Dr Gregoire was awesome. Very professional, answered all my questions, explained things in a way I could understand and thorough. I didn’t feel rushed and she listened to what I was saying. Everyone was definitely an asset to the business. The ladies at the front desk were extremely helpful and knowledgeable as well. Great experience.

Jan C.

Went for our annual wellness visit and rabies vaccinations. Paxton 8 and Sid 10. We had a new Dr. She was very nice and very gentle…..Thank You Dr. Shannon Gregoire

Debbie M.

We've been going to Sturbridge Veterinary Hospital for almost 20 years with and have always had a great experience there. The staff is friendly and have always greeted us with smiles and have taken wonderful care of our 4 legged family members. As long as we have pets, this is the only veterinary service we will use.

Hannah N.

Our experience here over the last year or two was consistently unprofessional and borderline unethical. We have had issues with the front desk staff and communication for the three years we have gone here but tolerated it because we had a great vet. Since he has left our care has taken a nose dive. Some patterns of things we have experienced include but are not limited to:
1. Not a single attempt at rapport building with our dogs. Which resulted in moving right into poking and prodding my dog who was then muzzled (8 years old with no previous need to be muzzled during care and no bite history).
2. Many instances of front office staff lacking information and asking ME what medications and dosages they should be ringing up for me.
3. Other vets barging into my appointments to discuss other patients or needs with the vet working with me.
4. Disregard for concerns about my dogs, zero instances of collaboration in their care, and finding out from front office staff how the vets planned to proceed with their care (referrals elsewhere) and never hearing about it from the vet.
5. Diagnosing and treating my dogs WITHOUT LOOKING AT THE PROBLEM AREAS.

I did attempt to communicate my frustrations and resolve them directly with the staff and facility. I was brushed off more than once. They did not attempt to correct the poor communication and mediocre care. As a result I have transferred their records and will be happily driving them 45 minutes away so they can be taken care of. I am relieved they have been treated much better since leaving and are much happier and healthier.

I feel an obligation to make sure others receiving this care know they are not alone and encourage them to advocate for adequate care elsewhere.

Jennifer B.

We were fortunate to get a same day appointment for our older dog with Dr. Johnson. This was a great surprise! Once again our experience was terrific. Dr. Johnson’s demeanor calmed our very anxious and upset dog and he assessed her thoroughly yet quick. It was great to see her relax a bit while Dr. Johnson spoke with me about the health issue. I appreciated the couple of directions he offered with regard to choices in how to help her. He also respected decisions I made regarding her health and he listened to me. The front desk, veterinary techs, and the vet were fantastic. I have had difficulty scheduling appointments here recently and have had to bring dogs somewhere else. As mentioned previously it was a great surprise that in this situation, my dog was seen same day. I really want to support Sturbridge Vet. The care our animals have received over the years has been outstanding.