Sutter Walk-In Care - Roseville - Foothills - Roseville, California

Ana F.

We really appreciate this Clinic and all of its staff. We have always had great experiences with their medical team, especially their medical assistants. The facility itself is always clean and the way they book keeps them on track and very efficient. I don’t think we have ever been in the waiting room at the same time as someone else, not sure if that is intentional or if we just get lucky like that? But they definitely do not get crowded like your typical care center.

Kimberly T.

My family primarily uses Sutter with our insurance. Our primary and pediatrician for our children is through Sutter. I’ve been to this walk in and other urgent cares for Sutter as well and have never had any negative experiences until this recent visit to this specific walk in clinic yesterday. I understand that you can book appointments online but my autistic non verbal child was sent home from his ABA therapy due to him holding his ear and being very fussy. I assumed we were dealing with an ear infection and given he also has AFRID he would need to start injection antibiotic therapy so it would be important to have a medical professional confirm the issue was an infection. I walked in to the clinic with my son and there was no one in the lobby but also no staff at the front desk. A woman walked out and immediately was cold to me asking what I needed. I explained my son was sent home for touching his ear and being fussy so I assumed possible ear infection. She immediately said well what insurance do you have. I was caught off guard as normally they ask if we are Sutter members and will look up our chart and see all our info including insurance. Nevertheless, I immediately said Blue Shield and started Look through my wallet to grab the insurance card And at that point my son began throwing up in the lobby. The woman acted as if she had never seen anyone throw up before and frantically said you need to hold on and ran to the back. I was once again shocked and obvious was trying to console my child while trying to understand why she was being so rude. We waited probably close to 5 min before someone else came out and again asked why we were there. I once again explained the ear issue and now obviously a stomach issue and since this was a walk in clinic we were here to be seen. She then said they were fully booked for the day and couldn’t see him. My child is 5 years old and obviously wasn’t feeling well yet they turned us a away. What’s the point in calling yourself a walk in clinic if you done accept walk ups at 3pm in the afternoon and you close at 8? Just tell me you don’t want to see my child cause he just threw up! So she ended up telling us to go to a different urgent care down the street Lincoln Urgent Care who was amazing! They took care of my son with no hesitation. I am beyond appalled at the treatment I received at this clinic and hope that no one else experiences this from them.

Kelsey M.

I had a great experience at this urgent care today. The girl working the front desk was incredibly sweet and went above and beyond to help me. My insurance wasn’t going through, and she worked with me to fix it. Since it took a while and several other patients were seen in the meantime, she even scheduled me an appointment for later in the day so I wouldn’t have to wait longer.

When I came back, the doctor was thorough and really listened to me. After being sick for a couple of weeks and having a terrible experience at another urgent care that didn’t help me at all, I was desperate for relief—and I got it! The doctor took the time to figure out what was going on and prescribed the medication I needed to start feeling better.

Everyone I interacted with was kind, professional, and genuinely cared. I’ll definitely come back to this location if I need urgent care again. Highly recommend!

Joseph E.

The MA was really nice and got me back and vitals very quickly. I thought I might have some time to read a book while eating but the NP came in right after the MA. She did a great job asking me questions and looking at my ear drum and helped me understand how the ear and tubes work. She addressed my concerns and got me on my way quickly.
Very fast and excels t service!

Morgan W.

All of the staff were very friendly and attentive. I was taken to a room after a very short wait. I did spend about 30 minutes in the room before being seen by the doctor on staff. At one point, someone came to my room and asked if I had been seen yet. It seems a mistake was made on someones part, but I understand things happen.

Jeannie D.

I have received services at this walk in clinic twice in the last year and a half. I am a retired professional RN. The response by support staff is outstanding in updating health care insurance profiles and updating patient health care summary. PA Jeannette Iwatsura examination, diagnostics, and treatment recommendations for me timely and comprehensive in view of my recent acute symptoms and general medical conditions all taken into account and discussed in an open and caring manner. Thank you!

Ann L.

The receptionist greeted me warmly. I only waited about a minute before going to a treatment room. The nurse was there quickly and took the info. The doctor came in soon and was very friendly and explained everything. I will definitely go back if necessary.

Derrell H.

TOO EASY! I walked in w/o an appointment, I could see they were busy so thought I would have to wait for a while. The registration nurse took my name and saw my info on the computer since I am a Sutter patient. She asked if I could come back in 2 hours instead of waiting in the waiting room. Of course! (I live less than 2 miles away) When I returned I went straight back, did vitals, saw Dr, and was out in under 15 minutes. They didn't rush me out they were just very efficient. 5 stars for sure!