The Insomnia and Sleep Institute of Arizona, LLC - Gilbert - Gilbert, Arizona

Andrea Ripley

I had my preliminary visit yesterday with Dr. Cutchen, but immediately I felt taken care of and understood. Every part of this process has been easy: they reached out to the day after my doctor sent over my referral, they helped me through setting up my portal, re-setting up my portal when I messed it up, and let me know on advance about my co-pay. Check in was easy, staff was helpful, and Dr. Cutchen! I have NEVER had a doctor sit with me for my entire appointment time. She gave me so much good information, helped immediately with a problem I've had for years, and set me.up for a next step. I was pleased and knowledgeable when I left. My husband, encouraged by my report, will be following close behind as a patient. Phenomenal.

Sylvia SanMiguel

ISIA is a class act. I have been in the healthcare setting for over 30 years and my experience with them was unique. This place provides a consistent high level of detail in their interactions; knowledge and care for the patient. Most people do not understand what it takes to run a practice and patient experience is very important. Clearly, ISIA strives to do this better than anyone. I cannot speak to those that have had bad experiences, but that has not been the case for me. I have been seen at Scottsdale and Gilbert with both clinics that provided top care and professionalism. The Front Desk at both locations were phenomenal and that is rare!! It was smart of them to put bi-lingual staff at point of service, that duality shows they want to serve as many patients they can reach. Angela (M.A.) was very supportive to listen to all of my concerns and advocate for me when needed. Brett, their Director was called in and he handled my issues with grace, support and kindness. When I am able to resume my care for sleep, I will definitely return to this Sleep clinic that wants to ensure patient satisfaction and goes the extra mile for their them. It is rare in today's medicine to find it, so I HIGHLY recommend them for your sleep care needs.

David Harris

Horrible Experience from the word go. My mask fitting should have been rescheduled, instead they had some one try to "fit me in" even though he was already doing a sleep study on a patient. The 45 min appointment lasted only 15 min. Zero explanation on how to use or set up my equipment. To be fair, the gentleman was extremely nice and apologetic. The Dr was nice enough. The ancilary staff is where the issues begun. From receptionist to billing managers, they all need to be overhauled. They have fraudulently billed my Credit card on multiple occasions. Despite more than 15 hours on the phone to deal with it, they charged my card again! Sarah in billing says she will have her manger "Five" ( yes, that's their name) reach out to me. Zero responses. They claim payments are owed yet billing clearly shows Zero balance. Go elsewhere, they are NOT worth all of the hassle! Currently looking for a new sleep Dr.

Robin Jouett

I cannot even fully express how happy I am to be a patient of Dr. Ralls. I have been provided with such over and above care from Dr. Ralls. Truly, my health and well being is as important to Dr. Ralls as it is to me. I am so shocked with Dr. Ralls investment in my best interest, he has personally called me to follow-up on the progress of my treatment. Additionally, his call was to decide (together) how we are going to proceed with my long term plan. In 2025, what doctor ever calls his patients directly? Working with several health professionals over the years, I have never, ever had a physician follow-up with me directly outside of their office. Typical follow-ups are scheduled in the physicians office, and of course with a cost involved. Dr. Ralls has treated me as a real person. Dr. Ralls truly is invested in proving me with over and above care!!!

There is another amazing staff member in this office, Jodi!! Jodi is in the billing department. I had a question that I wanted to be addressed. The amount of time it took for Jodi to address my question of which she needed to consult with her management team, is insurmountable. Instead of having me wait until the next business day, Jodi called me back in less than one hour! I ask myself , who is this Jodi? Jodi, is a one of a kind Professional! Jodi provided me with the same over and above experience that is a mirror image of the service provided by Dr. Ralls. In a nut shell -Jodi is AMAZING ?.

So, that has been my personal experience with Insomnia and Sleep Institute in Gilbert office. I swear, if you expect the very best care, call and schedule a consult with Dr. Ralls. You too will be provided with such immense care, respect, and dignity (plus he is pretty funny). Again, Dr. Ralls is a one of a kind physician. Dr. Ralls ONLY provides the best of care that we all wish all of health care professionals would provide. PLEASE call and schedule a consultation if you are only willing to except the best!!

Alaric Odin

I have been going to this location since I believe 2016. I really liked how the facility was set up and the private rooms they provided during your appointment.

Now its 2024 and I have been desperately trying to get help. I have called numerous times and email. This contact was initated by my calls not being returned.

I need my records!!!!! Whatever email I need to sign PLEASE SEND IT! I have an emergency in terms of my sleep!!!

I requested to speak to management and I have yet to me called back.

I strongly dislike this place. I referred three people there who actually went because it was lit at one time.

Now in the dumpster!

Kurtis Querubin

First, I have to say that every single time I go to this facility, Karla at the front desk is always INCREDIBLY friendly and attentive to your needs. I absolutely love talking to her and being helped by her!

Second, I have been transitioning to new insurance but have to go a month without coverage. I came in to the office today and Janeen in billing took EXCELLENT care of me. She was so friendly and helpful in explaining all my options. She resolved ALL my concerns.

Lastly, Janette helped me go over any concerns I had with supplies that I would need during my gap in insurance. She helped me determine everything I needed and was incredibly knowledgeable and helpful!

I am so appreciative of my experience here!

Tim Peterson

Dr. Patel and his team have done a fantastic job helping me treat my Sleep Apnea. Also, his billing team is OUTSTANDING. The billing team worked through some very complex insurance issues that occurred when my insurance transitioned during a rental agreement. Thank you for your excellent care and customer service during my insurance transition!

Chelsea Krantsevich

DO NOT BECOME A PATIENT OF INSOMNIA AND SLEEP INSTITUTE!! My husband has had the same terrible experience post-sleep-study that others have mentioned and I wish we had seen these reviews before and chosen somewhere else. This office is impossible to get a hold of. Anytime you have a question about billing, insurance, supplies re-purchase, etc they never answer the phone. If you leave a message they rarely call you back. This makes dealing with the ongoing maintenance of treating sleep apnea a huge pain and very time consuming.

Case in point: currently we are trying to get supplies refilled for my husband’s BiPAP machine. We have been trying to order them for about 9 weeks and we still do not have them, which is a medical concern but no one in their office seems to care. I won’t share the whole story but it’s the result of phone calls not being picked up, messages never returned, supplies orders not actually being put in correctly once you call them 7 times in a row until someone finally picks up. Then no movement on the order for 3 weeks once it is actually corrected, more phone calls that are never returned. Etc. If you have ever dealt with a medical clinic that is hard to get a hold off after they’ve got you “on the hook” for treating an ongoing issue then you know the experience I am talking about. This is what awaits you here. AVOID!