Tucson Family Care - Tucson, Arizona

steven M.

I was dropped by this doctor office for not getting a physical. I was on hard time, and money was tight, and it's not my fault I don't get sick. Shameful. They also dignose without looking at the affected area this has happened to me here, and I ended up in the hospital because of it. It's truly shameful. There is a reason this place has a 2.8 rating on here. The doctors here are also combatitive and argumentative. never felt comfortable here.

Marsha S.

Don't go here! My husband and I have been to this office several times in the past. Due to unseen circumstances we haven't been in a couple years. I personally went in to make a appointment for my husband who desperately needs to see his Doctor just to be told that it's been too long since we've been there and they will no longer see us, and we are considered a new patient and they are not taking new patients. Absolutely ridiculous. They have our information and we've been there several times before. But now they won't see us, just horrible. I thought doctors were supposed to help you. It's now back to looking for a new Doctor again. So no, thank you to Tucson Family Care, don't go there!

Tyler U.

Was just notified when I called for a prescription to be refilled, that my nurse practitioner I was seeing there is no longer working for the company, and Brenda Wells is no longer seeing new patients. So even though I was already a patient of Tucson Family Care, I was dropped and now need to find a new Doctors office. Avoid at all costs, Brenda Wells is a nightmare to deal with.

Update 04/22:I see they replied to my review, I never received a letter or notice when they dropped me when they’re saying. In fact it wasn’t until this morning that I received anything in writing (an email…) that I'm discharged as a patient, after I had called in the other day to get a refill and was rudely told by the front desk worker that I’m not a patient anymore and Brenda Wells is too busy to see any new patients… WHEN I ALREADY WAS A PATIENT OF TUCOSN FAMOLY CARE! Brenda Wells is a clown, and there’s a good reason all her practitioners left. Avoid this place like a plague!

Update 04/25: Tucson family care had cancelled my prescription refill after just sending me my discharge letter dated April 22, 2024 with no heads up of being dropped before then. So that was a flat out lie about 30 day refills while finding a new doctors office. Real professional, thank you for the massive gap in my medication that you had just created, while I find a new doctors office now. Bunch of clowns 🤡🤡🤡

Charlène T.

Avoid it, not worth the wait or trouble.
All was great when Sarah was still there, the office could always accommodate me for labs (I'm a fainter and need to lie down), I could also get seen rather quickly. In June I had an issue that was extremely debilitating as I wasn't able to eat or talk without being in excruciating pain, I was told that Sarah was gone, I was in so much pain I couldn't be picky. The nurse I saw was wildly inappropriate, kept making comments on how nervous I looked and that it was ok because she herself had a plethora of mental health issues. Keep in mind that as she was babbling this nonsense about my mental health, and hers (100% unrelated to my problem) I could not respond, I could not talk. I left in tears, she would not stop talking and made me feel awful. For my physical I asked to see Dr. Wells, she was nice, but not very listening to me when I voiced my concerns regarding my history, she was a bit dismissive in comparison to how caring Sarah was.
The office also refused to draw my blood because I'm a faint risk, I had my blood drawn many times before and it wasn't an issue, and I was sent to Sonora Quest.
More recently I broke my foot, went through the urgent care process and recommended I see a podiatrist and my PCP in the meantime. I called the office in October, they didn't have an appointment until December, I explained the issue that I needed to have a referral and a doctor's note for work to be allowed to wear comfortable shoes. The front desk person said the doctor would call me back, it's been 3 weeks and I haven't heard from the office.
Don't go, don't trust them, don't believe a word they say, and you will be shamed for the psych Rx you take.

Edit to add: read their responses to bad reviews. They shame the nurses who quit the office and accuse them of working for big corporations. If you do you own research you'll find that Sarah is now in internal medicine, not a hospice, not an insurance company. Perhaps they should be better employers and they would retain their employees more successfully. Don't accuse nurses of being greedy when it's evident the owner is the greedy one here

Update: they claim they send their patients letters when their NPs leave. Two on the NPs who treated me left, I never received any type of notification. I'm disgusted how unprofessional this practice is.

Richard

Former patient of 5 years. Over a month to get an appointment for a physical. Ignored my pharmacies refill request, because the nurse who submitted the prescription was no longer there. Called this morning because I need help with my asthma, was told I should go to urgent care. Terribly unorganized, terrible communication skills, and in my opinion Dr. Wells is greedy and lazy. The nurses that left were the ones doing all the work it seems. Avoid like the plague, because if you had it, they would just tell you to go else where. 0/5 stars.

Xstasi

Patients are treated like nothing more than a paycheck.
Worst doctors office experience of my life, please don't go there.
If you want a doctor that will help you because they want to see you get better find somewhere else. My whole time speaking to the doctor she maintained a rude and condescending tone. Didn't want to order any tests, and said that i needed to see a specialist. Went to the ER straight after where a nice doctor did 5 tests and found out my problem. All of these tests could have 100% been done at the primary care office as i have had them done by other primary care doctors in the past. They don't care. I left sobbing.

Edit because of the reply, I did not require any of the equipment that they mentioned, another doctor who listened more carefully was able to diagnose me without needing any of that equipment. I also wasn't referred to the ER, I was referred by the family care doctor to go to a gastroenterologist, which wouldn't have helped me at all as it wasnt a gastrointestinal issue, which I believe the doctor would have figured out had she tried. I would love a reply explaining why Dr. Wells is allowed to be condescending, rude and disrespectful to patients. When I asked her to speak in a nicer tone she refused and claimed I had not been disrespected. Honestly I just want to save others from having the horrible experience I did.

E G.

I hate leaving bad reviews but my experience this last time was horrible along with customer service and people need to know! I came here and only stayed because Sara was wonderful. Then I had an appointment to go back and go over labs and see another Dr and mind you I was never told. I give this Dr a shot and was okay with it. Then I get a message that I need to go back for lab’s because something went wrong with the machine at the lab and something came back high. I call to talk to the dr and she’s letting the front desk know she never sent me that message when I was looking and reading it word per word and it started with my name. So, Dr took no responsibility. She didn’t even read my file properly when I went in and it was my first time meeting her and she said she wanted to increase my dose for something coming up low and Sara had just put me on that prescription maybe a week before that. Yeah so I’m definitely not going back! Then I tried to get my records sent to a new provider and they apparently don’t have their own record release forms. Get it together guys. Horrible and very unprofessional experience.

Amy E.

This practice is a waste of your time. First, you have to "apply" to be a patient. They assign you to a nurse practitioner and you have to go every 6 months if you need scripts filled. Nurse practitioners leave (or get fired), Dr. Wells doesn't plan to hire anyone else. Now, because I only saw nurse practitioners (and they are gone and the only ones I was ever scheduled with), the Dr wouldn't see me for my appointment that was scheduled 6 months ago! Now, she can't handle all of the patients. Of course the lobby was empty so I don't know where they hide them. Find another Doctor's office, this one is a joke!