Two Trees Ortho-Sports & Orthopedic Therapy - Ventura, California

Christopher E.

Therapists good, office staff terrible.

If you are trying to make an appointment here call them every day until they confirm that your insurance information is submitted to the insurance company. I gave the office staff my insurance information and they said they would enter it. Called them a week later they said they were waiting to here from the office manager about entering it. Called over a week later figuring it MUST finally be entered but NO! It turns out they can enter it themselves but just prefer not to.

So make sure they enter it with you standing there in the lobby or when you are on the phone with them or it will not get it done and you will not get the care you need.

I found the therapists themselves and their assistants to be caring, personable, and professional. So once you get past the gauntlet of their office administration and the insurance company you are well taken care of.

Adrienne

I love this place. Everyone is so nice, understanding, and professional. I have found that both times I used Two Trees, it has helped me with my replacement knee. It's been a rough road for me and my knee, but thanks to them, I'm getting better. And a big thank you to Holly and her assistants. ❤️

Mark J.

I've been working with Thomas Castro to strengthen my shoulder after an AC separation with great results. He's built a home exercises program for me that takes into account my personal needs and goals. We just jumped to the next phase and I'm feeling progress just about every day. I really appreciate that he takes the time to thoroughly talk through everything, answer my questions, and listen to my feedback. It can be tough having an injury but the progress we've made really helps maintain a positive outlook.

Johanna S.

The front office desk associates NEVER answer the phones. When you walk in they don't even want to make eye contact. It's like they cannot be bothered. Horrible customer service. The only reason I gave a 3 is because the rest of the staff do a great job.

Jenny P.

I’ve been going here for almost 5 years for various injuries and surgeries, and I don’t have one complaint, they are all so very kind and supportive, and I totally recommend them to anyone in need of a good therapist!!

julie P.

I’m getting incredible results from working with Thomas and all the other PT therapist here. I’ve been having very bad neck pain for several years and tried PT before at another place and it didn’t seem to help. I tried massage, chiropractic, personal trainer and yoga. Nothing worked. I’m finally starting to feel better and it’s life changing not to be in constant pain! I am so grateful to Two Trees PT and the amazing staff. ⭐️⭐️⭐️⭐️⭐️
Also, the young women who work at the front desk are the best. So friendly, helpful and supportive. 💕

Molly M.

Love the place, but wish I could see a physical therapist more often, insrltead of the assistants.

Scott B.

Mary and Randy are really great PT’s. Mary is very professional and friendly and puts together a curated routine for your goals and meets you where you are.
My only complaint is the way they hand you off after 20 minutes to some college aid who typically doesn’t know up from down.