Valley Health Center Milpitas - Milpitas, California

ANNE S.

From the family doctor to the OB and pediatrician, everyone has been incredibly friendly, attentive, and responsible. Today, I took my little baby for a blood test again, which made me anxious because my baby is so young, a bit chubby, and has veins that are hard to find. I didn’t want my baby to go through this experience, but it’s necessary for his health. Fortunately, it was done in one attempt. Thanks to the Indian nurse who drew the blood and the Asian nurse who helped hold my son’s hand. I’m grateful to God for everything prepared for my child. Amen.

Mika'ele K.

I had the most pleasant of experiences here...
I took my booster or should I say "Third Shot"

Had no issues since the time I entered. Made an appointment on-line, showed up, parked and went in. Only got easier from here. The gent at the entrance asked me if I had an appointment, checked my temperature and directed me to the third floor.

From my experience I'd say the staff are seasoned battle hardened COVID-19 veterans. The entire visit was seamless; they got the process down! In and out without a fuss, in no time at all. The nurse took my vax card, checked the information, informed me about the process; what vaccine I was getting and even showed me the dose before administering it.

All the staff were polite and thorough. Just an easy and smooth transition.
Cheers!

Cynthia Y.

It seems people have had negative experiences here but I have a wonderful doctor who treats patients with her care and dedication. Imagine that all the doctors need to see so many patients daily, it's really hard for them not to feel bored for the routines. Dr. Aye has been always carrying a positive attitude toward me. I really like to give her a 5 stars thumb up ! Dr. Aye, thank you!

Khanh P.

The extra star is for the friendly hospital employees here but this place is severely understaffed at times, which is unfortunate.

I’ve had to wait a ridiculous amount of time to check in and it pushes back my whole schedule for the day.

Today in particular, there is only one worker in the laboratory taking blood. The waiting room is filled with people and she’s only called about 5 people in half an hour. Meanwhile there’s about a dozen people waiting.

Especially frustrating since I’m fasting for a glucose test which means I have to starve myself for 12 hours and won’t eat until lunchtime at the rate things are going. It’s frustrating for everyone here waiting, not just me. 3 people have left already seeing how things are going.

It’s a nice hospital and the employees do their best, but they have a terrible staffing problem they need to address. Honestly go somewhere else if possible until they find a solution to why a hospital is so understaffed.

Jean Z.

I just really like my Dr. Lai. She listens to me. She really seems to try to figure out whats going wrong. Everyone who works there has been very nice. I havent had to wait long for anything. I like this place alot

Khoshal S.

Excellent service. They are always treating us well.

Nidhi R.

Do not go to these set of hospitals. For a new patient, they will order a million tests and make you pay for all the tests (they won’t even put it under preventative for the insurance to pay). Example: I have a bill for lipid panel test which is preventative for every general checkup one gets done in a year.

My husband and I moved to California and we both chose different PCP(his PCP is not from this hospital). He got all his tests done as a general yearly checkup and did not pay a penny but for me I have a 800 dollars bill for a general checkup. Billing representatives don’t help and they send back to the Doctor. And the Doctor doesn’t even respond, the nurse asks to talk to the Billing team. This has been going on for over 2 months. My insurance is ready to pay if they just submit the preventative tests as preventative. I am scared to even go to a Doctor for a yearly checkup now. Worst experience ever for a routine new patient general checkup.

Patty

I saw Dr Lai at this medical clinic. I developed shingles and received treatment from her for this condition. She was awful. She kept saying to me that I had herpes when discussing my condition. She never called it shingles. She was very uncaring and seem to be prejudice towards me. Why was I not offered the shingles vaccine before I developed shingles? She knew I was over 50 years old and at risk of getting shingles. All of the TV commercials regarding shingles convey that. She had a terrible bed side manner and need to be more aware of how she discuss medical conditions with her patients. No doctor that I am aware of will call shingles herpes. I have nothing against Asians but I believe she needs more sensitivity and diversity training.
Now with all of this Asian hate going on because of COVID, she now knows what it is like to feel discriminated against.
I have had other Asian doctors and was never treated the way she treated me.
SHAME ON YOU!!!!
The state of California need to be more selective in choosing physicians to help patients. We have feelings too.