West County Health Centers, Inc - Sebastopol, California

Dannie S.

I wish you could give zero stars. They were fine until they put in place the call center. That is when it quickly went south. You will NEVER EVER get to talk to anyone but a call service operator when you call. My mom’s first visit was February 20th. Since then I have called the nurse Mary 5 times, the Gravenstein office 10+ times, the west county office 1 time and specifically asked for office manager Denise 3 times. Zero returned calls by them. They did text me and asked me to call them! I KID YOU NOT!
I have asked for
#1 a written summary of our visit. Most offices give this without asking.
#2 results from blood test/labs
#3 information on how to access my mom’s chart on line
#4 update on if my mom’s bed and wheelchair have been ordered
#5 update on if my mom’s diapers and chucks have been ordered.
I have received ZERO response.
After 10 days I am out of everything and the hospice medical equipment suppliers keep calling and stopping by to pick up equipment. Yeah! as if your life isn't hard enough caring for your mom Dannie, let us treat you like you and your mom don't count, right?
I printed out a detailed list of my mom's meds so they could send prescriptions to the pharmacy. They missed sending a crucial meds that helps my mom keep calm.
Let me emphasise 15 plus calls to them over 10 days. Zero calls returned.
I was upset that my mom's visit was with a nurse practitioner. West County Health/Occidental Health has left huge emotional scars on me from when I was their patient. Most of the problems are around misdiagnosis from nurse practitioners.
THEY ASSURED ME EVERYTHING COULD GET DONE WITH A NURSE PRACTITIONER.
I gave a detailed spreadsheet on my mom's meds. She has been on all the same meds no changes for almost a year. The nurse practitioner missed sending prescription for a crucial med. Then Leah made some medications ZERO refills or only gave two weeks worth of meds. Other meds has 1 or 3 refills and some meds were for a month. DO YOU SEE THE CHAOS?
The next week when they FINALLY called me they said I had a zoom meeting with a doctor. I had no knowledge of having an appointment because I did not request or make an appointment.
My pharmacist has been trying to get prescriptions refilled but they don't respond.
Yesterday Denise the Gravenstein Health office manager (WHO HAS ZERO MEDICAL EDUCATION) called to inform me that they made another appointment for me. Yes! you got it right!!!!!! I didn't ask for appointment and I did not get to choose the time or day. It was an ultimatum. Now if I do not bring my mom in today at 4:00 pm to see the doctor in person they WILL NOT fill my mothers prescriptions!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are fully aware how incredibly hard it is for my mom who is bedridden and can't walk to travel.So we went from seeing the nurse practitioner is fine you don't need to see the doctor to a zoom meeting to now fully knowing the hurt it will cause forcing me to bring my mom back to town. I now have to pay $200 to hire a caregiver to help me bring my mom in because they are holding her prescriptions hostage. Nothing has changed for my mom since we saw them on February 20th. I am not asking for anything new. I did not request an appointment. It's the way they do things. When I was their patient and asking them to send a referral after weeks of it not happening and them not returning calls they informed me that they would not send a referral until billing was taken care of. Did they ever inform me there was a billing problem before that? No. They were having problems but it wasn't me I had insurance. My insurance hadn't changed. I have a zero deductible. It was them. They were holding back letting me get help.... holding hostage referrals to doctors I needed to see when it was them having problems with their accounting.

Now they are holding my mothers prescriptions hostage

Lady J.

They used to be good 10-15 years ago, but now they pass you around from doctor to doctor, without consent, often online doctors. I've had some very patronizing comments from doctors the last 2-3 years (i.e. blaming me for my knee pain, or saying things like, "Sometimes you just have to do things you don't want to do." eye roll) Over the last 5+ years, I requested 8-10 times to see an osteopath and had three official referrals, including one emergency referral, and they keep saying the list is 6+ months. When I brought it up, the receptionist at the wellness center said, "Well, I wasn't here then, so I can't say anything about that." Meanwhile, I know someone who has gone to see an osteopath twice in the last six years. Most of the time when I call the main office, the person answering the phone doesn't understand what I am saying (the phone used to be answered by knowledgeable people). Totally unorganized. I am not a difficult patient nor a complainer, but now avoid medical help on some issues just because I don't want to deal with the runaround. I've been going there for 15 years and I feel like a stranger. However, for the first time, I was recently referred to acupuncture, and that has been great. I've had 5 sessions. So one bright spot.

abel P.

Long waiting list and last minute cancellations, not enough appointments available, short staff! Not cool. Really frustrating!

Anne A.

I give WCHealth a five star for their roll our of the Covid vaccine! The experience both times was nothing short of perfection. All persons were polite and helpful, efficient, no lines, right on time! signage was ample! Thank You to all involved! I would appreciate info on the booster shots.

a *.

the irony of these people having rigid policies for their patients when they routinely jerk people off. terribly incompetent organization. horrendous service. gross mismanagement. no follow through. no call-backs. no consistency. absolutely laughable. pathetic.

Manna C.

This office used to be absolutely amazing and now it’s a disaster. They grew too fast for their own good.

Sue H.

This is where my doctors office is. I also use the pharmacy and they are fabulous!

Jaiden C.

Brooke is the best Dr.