West Valley MRI - Woodland Hills, California

ROSIE O.

This Office has the most unprofessional Technician. My appointment was cancelled on twice, I get to the office for MRI's for my back, both knees and my left shoulder. They have you wait close to an hour after your scheduled appointment, the technician would not help me scoot forward and expected me to scoot forward myself with a bad shoulder and wouldn't let my husband come in for him to help me. This ignorant technician chose to cheat bump his attitude and cancelled my appointment and refused to do the MRI's .

Be prepared to get the worst medical service. DON'T BOTHER GOING TO THIS OFFICE. I'VE FILED A COMPLAINT WITH THE MEDICAL BOARD. FYI THIS TECHS FIRST NAME IF MIKE.

Frida B.

Unacceptable, my mother cannot sit for long period of time as she had a recent surgery. She arrive at 8:30AM because they gave her an appointment at 9:00 AM. However when she arrived the front desk lady very rudely and very disrespectfully said “the technician won’t be here until 9:30” so my mother said “why was I given an appointment for 9:00 AM?” And the front lady said “let me check” another gentleman arrived at 8:52 AM and wrote his name under my mom on the check in list. The front desk lady announced that due to traffic the technician was arriving 20 mins late. As he walked in he took the other guy there waiting by the hand, the technician only said “it will be fast ma’am” and they ignored the “list” they ignored the fact that my mother was given an appointment at 9:00 AM and the first guy had arrived later and he was in there until 9:40 AM. So she waited from 9:00 AM to 9:40 AM. I’m only giving this place 2 stars because the technician was respectful when treating my mother but the overall experience was not. I do not recommend!

sandy P.

Suite D is not alphabetical. It’s located first floor tucked in where a tree/bush fountain is located. Next to suite A. Hard to spot. Just look for words MRI. Front desk receptionist is absolutely friendly and sweet. Tech on the other hand is very serious. Website phone is not accessible. Busy signal. If you need an appointment I suggest you show up in person or contact your attorney or referring physician for the company who handles appointment.
Parking is free, and approximately across the street from Taft high.

Dulce C.

Had appointment at 1 it’s almost 2 and still haven’t gotten help. I was here at 2:45 don’t know why they make the appointments if they can’t keep up. They also haven’t bothered to help, or tell us anything. Very disappointed in this place man, such a waste of time like we all have stuff to do. This guy was also waiting but he ended up leaving because the lack of attention. Edit* the doctor who took the xrays was really nice, but still very disappointed with the service.

Kristin D.

I’m so happy that I found this place . The staff are super friendly specially Ms zoey she is a sweetheart , kind , and welcoming. I enjoy her service and outstanding professional work ethic. Ms Zoey I really appreciate all your hard work.

Arshad K.

The worst place to be in. Not willing to help.
The X-ray/ MRI technician is always late and running behind.
Zero customer service.
Do not go there!!!!

vahid F.

Hes name arash hes so friendly I loved

Nate H.

Answer the phone guys. Not rocket science. AVOID.